Terms and Conditions
(Referred to in these terms and conditions using the words "Cadman Fine Wines", "we", "us" or "our")
1. Cadman Fine Wines – Who we are and how to Contact us
1.1 Cadman Fine Wines Ltd (Company No. 4231959). The registered and trading office is 6 The Woodyard, Castle Ashby, Northants NN7 1LF. Should you need to contact us for any reason, you may write to us at that address. You may also telephone 01604 696242, or email firstname.lastname@example.org.
1.2 Our VAT Number is GB830321671.
2. Minimum Order
There is no minimum order for UK orders.
2.1 Delivery to the EU
Due to complications and restrictions surrounding exports we currently do not ship to the following EU destinations.
Bulgaria, Cyprus, Estonia, France, Greece, Malta, Poland, Romania, Slovakia, Slovenia, Spain, Sweden, Ukraine.
From 1st January 2021 all overseas orders both within and outside the EU will be priced excluding UK duty and VAT. Prices will be adjusted when you checkout.
Deliveries to the EU may be liable to local duties and taxes for which customers are responsible. The local delivery agent in your destination country will contact you to arrange payment of these taxes. Please contact your local customs authorities prior to placing your order if you have any questions.
Please note, deliveries to the EU are subject to a minimum order value of £150 excluding delivery charges.
We are reviewing the situation frequently and apologise for any inconvenience.
3. Prices And Payment
3.1 All prices are quoted in Pounds Sterling, inclusive of VAT at the prevailing rate of 20% and Excise Duty, unless otherwise specifically stated. Delivery charges are additional, where appropriate (see Clause 4 below). If you would like a VAT invoice please indicate this at the time of ordering.
3.2 We accept payment by Maestro, Visa, MasterCard, American Express and PayPal.
3.3 Any discounts offered are based on prices that have been previously advertised on our website, in monthly mailings or in our quarterly catalogue. Discounted products will have been available at their previously advertised price for at least 28 consecutive days in the previous 6 months.
4. Delivery & Insurance
4.1 Orders will be delivered to any single UK address. Delivery for orders over £100 to a single UK mainland address is free. Orders under £100 will attract a delivery charge of £7.95 (inc. VAT) per single UK mainland address. You agree that we may use independent third parties to deliver the wines.
4.2 We can deliver to & accept orders from the Channel Islands & overseas. Please contact us for the current relevant charges that maybe applicable. Any duty incurred shipping internationally is the responsibility of the client.
4.3 We aim to deliver within 5 working days or less to UK mailand (non-mainland UK and overseas delivery will take longer). However we are grateful for your understanding that in exceptional circumstances beyond our control delivery may take longer. While every effort is made to dispatch your orders within a few days of acceptance, please allow up to 30 days for delivery. In such cases, we will attempt to notify you and Cadman Fine Wines reserves the right to dispatch the order within a reasonable period of the occurrence of such delay.
We cannot guarantee the availability of all the products we advertise. In the event that a wine becomes unavailable we will contact to advise a suitable replacement.
6. Cooling Off Period And Customer Guarantee
6.1 You are entitled to cancel your order, by contacting Cadman Fine Wines using the contact details provided at the beginning of this document, for a period of 14 working days from delivery to you.
6.2 The additional customer guarantee provided in Clause 6.1 above is intended for the benefit of all our customers. However, if we believe that a customer has abused this guarantee, we may decide to withdraw the benefit of the customer guarantee from that customer. Alternatively, we reserve the right to close that or any other account of the Customer without notice and/or refuse to accept any further orders from that customer. In these circumstances, our decision will be final.
Refunds for returned bottles will be organised immediately on receipt of the wine(s) at our warehouse providing they remain in saleable condition. Returned wines which are deemed not to be saleable cannot be refunded and will result in redelivery. We will process the refund within 14 calendar days of receiving the wine back.
Please be aware that any refunds to a credit card will be processed immediately by us, but may take between 3 - 10 days to appear on your statement. However, we reserve the right to deduct from the amount refunded the cost of returning the wine to Cadman Fine Wines.
8. Fine and Rare Wines
8.1 Cadman Fine Wines is committed to providing our customers with an exceptional level of service. All fine and rare bottles are stored professionally whether in bond or duty paid.
8.2 In many instances, an accurate condition report is presented for such wines on our website. Purchasers of fine and rare, or older bottles of wine must take into account natural variations in fill and the conditions of the label, cork and wine.
8.3 Please note that a refund or credit will only be offered at our complete discretion in the event of a corked or oxidised wine, and that we reserve the right to request the return of any suspect bottle in order to verify its condition.
8.4 We are unable to accept responsibility for the condition of wines purchased by us in good faith, where the contents of the bottle does not correspond to the drinking experience implied by its description and/or professional review.
8.5 If, on delivery, a product does not meet with your complete satisfaction, please inform us within 14 days of receipt, and we will organise to have it collected. A refund will be issued subject to the product remaining in a saleable condition, in its original, undamaged packaging where applicable (Individual bottles of Champagne, for example).
9. Age Restriction
9.1 By placing an order you are confirming that you, and the intended recipient, are 18 years of age or over. We cannot sell wine to, or intended for, anyone who is under 18. You may be asked to provide proof of age prior to delivery.
9.2 If you are buying wine as a gift the recipient must also be 18 years of age or older.
10.1 Should you receive a voucher to redeem against the purchase of wine from us you agree to be bound the terms and conditions on that voucher.
10.2 Vouchers are not transferable and may not be sold or auctioned.
10.3 Wine List 2018 vouchers are valid until midnight 31st July 2018. Each single use £25 voucher may be redeemed against an online/postal/phone order of over £200, or both may be used on any one order over £400 on any wines from our website. The maximum saving per household is £50.00. Please use voucher codes SAVE50WINE400 to save £50 on an order over £400, or code SAVE25WINE200 to save £25 on an order over £200.
11. Force Majeure
11.1 The company will not be liable for failure to meet agreed obligations due to prevailing circumstances beyond our reasonable control.
12. Bin End Sale & Other Clearance Sales
12.1 In the case of clearance sales, items are offered at no further discount.
12.2 You are entitled to cancel your order, by contacting Cadman Fine Wines using the contact details provided in Clause 1 above, for a period of 14 working days from delivery to you. After this period has expired, we cannot accept returns of clearance sale items, other than in instances where the wine is actually faulty (i.e.: 'corked') or broken. On this occasion the additional customer guarantee provided in Clause 6.1 above does not apply, however this does not affect your statutory rights.
13.1 Cadman Fine Wines is committed to preserving the privacy of all visitors to its website. By registering, visiting or placing an order with Cadman Fine Wines, you consent to the collection, holding, use and transfer of certain information about yourself and your usage of (and communications with) this website and our telephone ordering system, in accordance with these terms and conditions. All data is collected lawfully and maintained in accordance with the Data Protection Act 1998.
13.2 Your information will enable us to provide you with access to our site, to supply the goods you have requested and inform you of promotions and special offers. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business. In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the site or our services. Further, where you have consented, we might also use your information to let you know about other products and services which we offer which may be of interest to you and we may contact you by post, telephone or fax, as well as by e-mail. If our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners. If you change your mind about being contacted in the future, please let us know by contacting the Customer Services department, the details can be found in clause 1 of the terms and conditions.
13.3 The information you provide to us may be accessed by or given to our staff working outside the UK and third parties, who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our site to third parties but this will not include information that can be used to identify you.
13.4 Where you have consented when providing us with your details, we may also allow carefully selected third parties, including other companies in our group, to contact you occasionally about products and services which we think may be of interest to you and which may be the subject of direct marketing. They may contact you by post, telephone or fax, as well as by e-mail. If you do not wish us to do so please tick the appropriate box on the registration page. If you change your mind about being contacted by these companies in the future, please let us know. We will however always send an email confirming an order placed on the web site in line with Electronic Commerce Regulations 2002. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
13.5 Cookies are small amounts of information which we store on your computer. Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies although, in that case, you may not be able to use certain features on our site.
13.6 We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.
13.7 You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.
13.9 All comments, queries and requests relating to our use of your information are welcomed and should be addressed to the contacts detailed in Clause 1 above.
14. Warranty; Limitation on Liability
14.1 We warrant that the wines will be of satisfactory quality and fit for their general purpose, but make no other warranty with respect to the wines except as required by law and as set out in Clause 6 and Clause 11.
14.2 Nothing in these Terms and Conditions shall exclude our liability for personal injury or death caused by our negligence.
14.3 We will not be liable for any loss or damage caused by us or our employees or agents in circumstances where such loss or damage: "was not foreseeable to both us and you when the contract was formed"; was not caused by any breach on our part"; and/or "relates to business and/or non-consumers".
14.4 Subject to Clause 13.2 above we will not be liable for loss or damage caused by your handling the wine. In particular we will not be liable for spillages or breakages.
14.5 Customers should also be aware of the following inherent risks and warnings: " Alcohol should be consumed in moderation. " A case of wine is heavy so extra care should be taken when lifting it. If you are concerned about the weight we advise that you transfer the bottles 1 or 2 at a time. " Sparkling wines and champagnes can be volatile due to the build up of gasses so extra care should be taken when opening these.
15. Changes to these terms and conditions
15.1 We may amend these terms and conditions from time to time without notice.
16. Governing Law and Jurisdiction and codes of conduct
16.1 These terms and conditions and the relationship between Cadman Fine Wines and you shall be governed by and construed in accordance with the laws of England and Wales and you irrevocably agree to submit to the exclusive jurisdiction of the courts of England and Wales over any claim or matter arising under or in connection with these terms and conditions or the legal relationship established between you and Cadman Fine Wines .
16.2 There are no codes of conduct applicable to any contract between Cadman Fine Wines and you.